Our Cancellation Policy At Cirrina Head and Body Spa, we strive to provide the highest level of service to all our clients. To facilitate this, we have established the following cancellation policy, which applies to all scheduled services: Cancellation and Rescheduling: Clients must notify us of any cancellations or requests to reschedule an appointment at least 72 hours prior to the scheduled service time. Notifications received within this timeframe will qualify for a refund of the paid deposit for cancellations or they can use their pre-paid deposit for their rescheduled appointment. Late Cancellations: Cancellations or rescheduling requests made less than 72 hours before the scheduled appointment will be subject to a full charge of the paid deposit. No refund will be provided for late cancellations or rescheduled appointments less than 72 hours in advance. No-Shows: Failure to attend a scheduled appointment without providing prior notice (a "no-show") will result in the forfeiture of the paid deposit. No refund or credit will be issued for no-show appointments. Emergency Situations: We acknowledge that emergencies may occur. In the event of an emergency, clients are required to inform us as soon as possible. We will assess each situation individually and, at our sole discretion, may provide accommodations for the paid deposits. By scheduling services with Cirrina Head and Body Spa, clients acknowledge and agree to these policies abide by the terms and conditions outlined in this cancellation policy. Thank you for your understanding and cooperation.

Privacy Policy Effective Date: 3/15/2025 Introduction Welcome to Cirrina Head and Body Spa website. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information. Information We Collect Personal Information: We may collect personal information such as your name, email address, phone number, and other details you provide when you contact us or use our services. Usage Data: We collect information on how you interact with our website, such as your IP address, browser type, pages visited, and the time and date of your visit. How We Use Your Information We use your information to: Provide, operate, and maintain our website and services. Improve, personalize, and expand our website and services. Communicate with you, including responding to your inquiries and providing updates. Sharing Your Information We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below: Service Providers: We may share your information with trusted service providers who assist us in operating our website and services. Legal Requirements: We may disclose your information if required by law or in response to legal requests. Data Security We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your Rights You have the right to: Access, update, or delete your personal information. Object to or restrict the processing of your personal information. Withdraw your consent at any time, where we rely on your consent to process your information. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Contact Us If you have any questions about this Privacy Policy, please contact us at: Email: Management@CirrinaRVA.com Address: 1329 East Cary Street, Suite 202 Richmond, VA 23219

Terms and Conditions Effective Date: 3/15/2025 Welcome to Cirrina Head and Body Spa. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully. 1. Acceptance of Terms By accessing and using this website, you accept and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website. 2. Changes to Terms We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website following the posting of changes constitutes your acceptance of those changes. 3. Use of Website You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website. 4. Intellectual Property All content, trademarks, service marks, trade names, logos, and icons displayed on this website are the property of Cirrina RVA, LLC or their respective owners. You agree not to reproduce, distribute, modify, or create derivative works of any materials on this website without the prior written consent of the owner. 5. Privacy Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information. 6. Limitation of Liability Cirrina RVA, LLC will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or any content therein, even if we have been advised of the possibility of such damages. 7. Indemnification You agree to indemnify and hold Cirrina RVA, LLC harmless from any claims, losses, damages, liabilities, including legal fees, arising out of your use or misuse of our website, any violation of these terms and conditions, or any breach of the representations, warranties, and covenants made by you. 8. Governing Law These terms and conditions are governed by and construed in accordance with the laws of the Commonwealth of Virginia You agree to submit to the exclusive jurisdiction of the courts located in Richmond, Virginia for the resolution of any disputes. 9. Contact Information If you have any questions or concerns about these terms and conditions, please contact us at: Email: Management@CirrinaRVA.com Address: 1329 East Cary Street, Suite 202 Richmond, VA 23219 Thank you for visiting Cirrina Head and Body Spa. Your compliance with these terms ensures a safe and enjoyable experience for all users.

Late Arrival Policy: We understand that sometimes circumstances can delay on-time arrivals, and we strive to accommodate you in these situations. If you arrive less than 15 minutes late for your appointment: If there is a client booked after you, we will provide your service shortened by 15 minutes at the full price. If there is no appointment after yours, we will complete the service in full. Alternatively, you may choose to reschedule, but please note that the deposit will be forfeited. If you are more than 15 minutes late, the appointment will need to be rescheduled, and the deposit will be forfeited.

As we understand things out of your control may happen, please call the spa at 804-616-0509, and we will be more than happy to assist you in rescheduling your appointment.